. Yi Long Property Management Software (Customer edition) Introduction: Yi Long Property Management Software (customer version) is easy to Long Technology for the actual situation of small and medium sized property management company has developed a set of sophisticated property management system. This software focuses on customer service management properties to concentrate on customer service property management, property companies to continuously improve the quality of customer service, improve customer satisfaction, the company's customer service management services stand out in the homogenization of competition in the industry. Property customer service center, the property management company information collated central nervous system, is also the property companies and property owners bridge, good and bad customer service directly affects customer satisfaction. With the continuous expansion of the scale of the property management company, the number of properties and the growing number of customers, the traditional way of customer service property management will meet great challenges and problems, such as: two. Common Property Service issues: ◆ customer service process uncompetitive many property management companies to optimize customer service processes is not enough for industry, households inconvenient. This traditional process complicated, time-consuming and slow transmission of information. Owners encountered problems to solve, and often need to transfer several departments for approval signatures, wasting time owners, property owners affected perceived quality of services. ◆ difficult to monitor the quality of services to improve customer feedback or complaints issues, relying on the work order records from the application, send workers to deal with, visit, etc., complex data, documentation forms overwhelmed, find it time-consuming to update. Meanwhile, the quality of service can not effectively supervise the voices and opinions of customers and timely communication is difficult to improve the quality of service become empty. ◆ ignore customer relationship management property management companies usually only consider the simple needs of industry, households that do security fire protection, sanitation, afforestation and management work on the line, the lack of industry, households conducted in-depth analysis of industry segments and needs of households and hidden requirements. In practice, however, the owners are not limited to increasing the value of the purchase of housing, they are more living space to buy a property management company for them to create even a way of life. Property management companies in the past more than the pursuit of a single service satisfaction, rarely take some communication, establish long-term friendly relations with the industry, households and maintain long-term friendly relationship with industry, households are an important way to foster loyalty occupants. Three. Scope: Yi Long Property Management Software (customer version) is a technology management issues Yi Long actual operations for the customer's property management company encountered in service and develop a set of high-quality customer service property management system. It can be widely applied to small and medium enterprises and other property under the jurisdiction of residential, commercial, office projects in various management class, or whether you are a plurality of cells, Yi Long Property Management Software (customer version) can meet your needs. Four product features: The main modules are owner-managed, daily service management, customer complaints management, repair management, record management, renovation management. Software covers all the processes of daily service management functions: application such as customer service, dispatching, tracking, complete, visits, and statistics. Five Features: 1, based on C / S structure, through the local computer in the LAN, WAN can be, making the company's management without geographical restrictions. 2, the software is completely independent installed in the customer's own computer, providing data backup tool, data completely secure. 3, the software settings according to different business roles different browser operating authority, to avoid unauthorized operation, mutual confidentiality of the data. In addition the system records the operating record the background of the major business sectors, according to the management needs of the export system operation log. 4, the establishment of a standardized service management processes: Unified Management Services application owners, the complainants, business consulting; realization event things in control, early warning procedure, evidence-based process, clear and transparent throughout, improve customer satisfaction. 5, timely attention and resolve complaints of owners, a detailed record of communication, the owners regularly organize a typical case of a complaint, to determine the standardized approach such incidents, and strengthen complaint handling experience, improve service quality. 6, to maintain communication and exchange with business, design, and push various service programs, awareness of property owners in the nurture professional services to improve customer loyalty. Six software interface: Transaction Detail Report affairs handling the trial product downloads: For the convenience of the customer experience Yi Long Property powerful integrated management system simple and practical product features and operability, Yi Long Technology now offers a free Yi Long Property Integrated Management System account for users to try. Specific actions needed for the trial account and password, you can easily contact customer service Dragon Technology consulting and trial. Product Download Link probation for: http://www.czelong.com/product/201311222.html